What is said, and what is left unsaid
Internal communication: ensuring useful information circulates
A warning that does not reach you is a failure you will discover too late.
Objectives
- Identify what goes unsaid in your organisation, and what that silence costs
- Express disagreement or criticism in a way that can be heard, without watering it down
- Set up regular occasions where difficult conversations have their place
- Receive a warning without discouraging it, including when it is unwelcome
Programme
- Morning: Silence and its cost: What never comes up: the mistake, the doubt, disagreement with the head of the business · Why ‘my door is always open’ is not enough, and what works instead · Putting into words what is hard to say: observation, effect, request; practice on your own situations
- Afternoon: Organising the flow: Short, regular meetings that bring information to the surface · Receiving without becoming defensive: the reaction that closes a channel for good · Your two arrangements to put in place, and who maintains them
Prerequisites
Manage at least one person.
What you take away
Two information-sharing arrangements, ready to put in place.